End-to-End Service Delivery Lead

Avaloq; Makati; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Avaloq seeks a Service Delivery Manager within Global Service Delivery Management to ensure end-to-end service coherence from the client perspective. The role bridges Service Management, AMS delivery, Projects, Release, and Test functions while avoiding direct operational execution.

You will support governance forums, provide risk narratives, and help drive root-cause resolution for major incidents, ensuring clear ownership and accountability across multiple teams.

Qualifications

• Governance and orchestration experience.
• End-to-end service coherence from a client perspective.
• Structured escalation and ownership in multi-team environments.

Responsibilities

• Ensure end-to-end service delivery coherence across services, teams and lifecycles.
• Surface gaps between client expectations and delivery feasibility with structured options.
• Govern non-incident escalations with one owner and one next step.

Skills

Governance

Escalation management

Risk assessment

Job description

Avaloq seeks a Service Delivery Manager within Global Service Delivery Management to ensure end-to-end service coherence from the client perspective. The role bridges Service Management, AMS delivery, Projects, Release, and Test functions while avoiding direct operational execution.

You will support governance forums, provide risk narratives, and help drive root-cause resolution for major incidents, ensuring clear ownership and accountability across multiple teams.