AWS Service Delivery Lead - Government Projects

Euroasia Executive Search, Inc.; Batan; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job summary

Euroasia Executive Search, Inc. seeks an AWS Service Delivery Head for a government project. You will lead end-to-end service operations across managed services, cloud support, and infrastructure, ensuring SLAs, KPIs, and high client satisfaction.

You will collaborate with technical teams and executive leadership to drive continuous improvement, governance, and operational excellence across multiple engagements.

Qualifications

• Bachelor's degree in IT, CS, engineering, business, or related field.
• At least 5 years in IT operations, managed services, or service delivery leadership.
• Minimum 5 years of leadership handling technical operations or service delivery teams.
• Strong exposure to cloud services, infrastructure support, cybersecurity operations, or managed services environments.
• Experience with enterprise or government clients is highly preferred.
• Familiarity with ITIL, SLA management, incident management, and service governance.
• Experience with ticketing systems, monitoring tools, and IT service management platforms.

Responsibilities

• Lead daily service delivery operations across managed services, cloud support, infrastructure, and client technical services.
• Ensure SLAs, KPIs, uptime targets, and customer satisfaction metrics are met.
• Oversee incident management, escalations, service recovery and issue resolution processes.
• Build strong relationships with enterprise and government clients to ensure satisfaction and retention.
• Collaborate with Sales, Account Management, Project Delivery, and Technical Teams to align delivery with expectations.
• Drive process optimization, automation, and governance frameworks.

Skills

IT operations leadership

Cloud services experience

Stakeholder management

Governance & ITIL

Client & government experience

Service delivery leadership

SLA & KPI management

Incident management

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Administration, or related field

Tools

Ticketing systems

Monitoring tools

ITSM platforms

ServiceNow

Operational dashboards

Job description

Euroasia Executive Search, Inc. seeks an AWS Service Delivery Head for a government project. You will lead end-to-end service operations across managed services, cloud support, and infrastructure, ensuring SLAs, KPIs, and high client satisfaction.

You will collaborate with technical teams and executive leadership to drive continuous improvement, governance, and operational excellence across multiple engagements.