Strategic Quality Leader: Client-Focused Governance

Enshored; Pasig; Sur place; PHP 900 000 - 1 500 000; Plein temps

Résumé du poste

Enshored seeks a Quality Manager to lead the Quality Assurance framework across programs, aligning quality strategy with client KPIs and business goals. You will drive the big-picture quality roadmap, manage senior stakeholders, and mentor Quality Leads to deliver high-impact insights and stable performance.

You will oversee governance, risk management, and continuous improvement initiatives, coordinating with client executives and internal leaders to ensure compliance with security and privacy

Qualifications

• Education: Bachelor’s or College degree is standard.
• Experience: Typically 5+ years of Quality Assurance experience in a BPO setting, with at least 3 years in a management or leadership capacity.
• Technical Skills: Expertise in QA methodologies, Six Sigma, or COPC principles.
• Lean Six Sigma Green Certification is highly desirable, with a proven track record of applying DMAIC or Kaizen to improve account performance.

Responsabilités

• Lead and mentor a team of Quality Leads, providing strategic direction and professional development for the entire Quality Department.
• Own the final performance results for the Quality organization, including audit accuracy, sampling compliance, and the effectiveness of Path-to-Green initiatives.
• Own and lead WBR, MBR, and QBR sessions with client executives and internal leadership.
• Partner with Operations and Training leaders to ensure quality data drives performance strategy and training curricula.
• Oversee high-level RCA to identify systemic program risks and policy ambiguities, and maintain governance for ATA and calibration frameworks.
• Ensure 100% adherence to global security protocols such as PCI-DSS, HIPAA, or GDPR.

Connaissances

QA methodologies

Six Sigma

COPC

Lean Six Sigma Green

Data visualization

Google Suite

Microsoft Office

Google Analytics

Formation

Bachelor's degree

Outils

Analytics tools

Description du poste

Enshored seeks a Quality Manager to lead the Quality Assurance framework across programs, aligning quality strategy with client KPIs and business goals. You will drive the big-picture quality roadmap, manage senior stakeholders, and mentor Quality Leads to deliver high-impact insights and stable performance.

You will oversee governance, risk management, and continuous improvement initiatives, coordinating with client executives and internal leaders to ensure compliance with security and privacy