Quality Governance & Process Excellence Lead

Theprobegroup; Taguig; Sur place; PHP 900 000 - 1 800 000; Plein temps

Résumé du poste

Probe Group is hiring an experienced Quality Manager to lead quality governance and drive continuous improvement for a key engagement. The role reports to the Quality Director and aligns operational performance with business goals.

You will implement a Quality Management System, track KPIs, and lead client quality discussions while overseeing training, resource planning and process improvements across operations.

Qualifications

• At least 5 years of leadership experience in a BPO setting; fintech account experience is a plus.
• Certification in Lean Six Sigma and COPC is a plus.
• Willing to work on a dayshift schedule.
• Willing to work in The Curve, BGC and Global One, Eastwood, Quezon City.
• Amenable to start ASAP.

Responsabilités

• Strategic Quality Planning: implement and maintain a Quality Management System across ops and support teams.
• Process Control and Verification: define controls and deliver training for new quality frameworks.
• Client Management: lead quality discussions with clients and address operational concerns.
• Talent Management: oversee resource planning and quality-related training; reduce attrition.
• Process Excellence: identify improvements to enhance efficiency and customer experience.

Connaissances

Leadership

Lean Six Sigma

COPC

BPO

Fintech

Description du poste

Probe Group is hiring an experienced Quality Manager to lead quality governance and drive continuous improvement for a key engagement. The role reports to the Quality Director and aligns operational performance with business goals.

You will implement a Quality Management System, track KPIs, and lead client quality discussions while overseeing training, resource planning and process improvements across operations.