Quality Manager for Healthcare Program

Concentrix; Davao City; In loco; PHP 400.000 - 700.000; Tempo pieno

Descrizione del lavoro

Concentrix in the Philippines seeks a Manage, Quality professional to supervise a quality team handling transactions across multiple programs and sites. The role focuses on ensuring accuracy of evaluations, staff development, and performance metrics for the portfolio.

Ideal candidates have a related degree and 6–12 months in a Quality Lead role, with strong analytical, coaching, and customer-service skills, and expertise in Microsoft Office.

Competenze

• Bachelor's Degree in related field from a four-year college or university is preferred.
• At least 6–12 months experience as a Quality Lead.
• Demonstrated ability to comprehend, analyze, and interpret data.
• Solid understanding of the organization's business operations and industry.
• Demonstrated ability to foster customer service disposition and professionalism for self and team.
• Excellent attention to detail.
• Demonstrated initiative and ownership with focus on continuous improvement.
• Demonstrated ability to mentor, coach and provide direction to a team of employees.
• Ability to lead a team in organizing and prioritizing projects in a fast-paced environment.
• Advanced Microsoft Office skills.

Mansioni

• Supervise quality work group of clients with multiple programs or lines of business across locations; assign work and monitor attendance; participate in performance appraisals.
• Maintain accurate metrics of direct reports and overall team performance.
• Evaluate process and staff effectiveness and collaborate on improvement actions with business stakeholders.
• Develop strong working relationships with key business stakeholders, internal and external.
• Oversee audits of key support processes within each account and recommend changes to improve effectiveness.

Conoscenze

Quality leadership

Attention to detail

Mentoring

Coaching

Customer service mindset

Formazione

Bachelor's degree in related field

Strumenti

Microsoft Office

Descrizione del lavoro

The Manage, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

• 
  Bachelor's Degree in related field from a four-year college or university is preferre
• dAt least 6-12 months experience as a Quality Lead
• .Demonstrated ability to comprehend, analyze, and interpret
• .Solid understanding of the organization's business operations and industry
• .Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
• .Excellent attention to detail
• .Demonstrated ability to take initiative and ownership with focus on continuous improvement
• .Demonstrated ability to mentor, coach and provide direction to a team of employees
• .Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
• .Advanced Microsoft Office skill
• sDemonstrated business acumen
• .Must have experience in handling healthcare program

s

Job Descript

• ionSupervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requireme
• ntsMaintain accurate metrics of direct reports individual performance as well as overall team level performa
• nceEvaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action pl
• ansDevelop strong working relationships with key Business stakeholders, internal and exter
• nalOversee audits of key support processes within each account and recommends chan