Strategic Quality Leader: Global QA & Audit

Enshored Inc.; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Enshored Inc. in Metro Manila is seeking a Quality Manager to develop and govern the QA framework across programs, aligning quality strategy with business objectives and KPIs.

You will lead Quality Leads, mentor teams, and drive performance stability across the account. The role requires 5+ years in Quality Assurance within a BPO, with at least 3 years in a leadership capacity, and strong expertise in QA methodologies, Six Sigma, COPC, and data visualization.

Qualifications

• Bachelor's or College degree required.
• 5+ years of Quality Assurance experience in a BPO setting.
• At least 3 years in a management or leadership capacity.
• Expertise in QA methodologies, Six Sigma, or COPC principles.

Responsibilities

• Strategic Leadership & People Management: lead Quality Leads and drive the quality roadmap.
• Stakeholder & Client Management: lead executive reviews with client executives and internal leadership.
• Advanced Governance & Risk Management: oversee RCA, ATA calibration, and compliance governance.
• Process Innovation & Continuous Improvement: lead new quality tools implementations and policy overhauls.

Skills

Quality Assurance

Six Sigma

COPC

DMAIC/Kaizen

Data visualization

Google Workspace

Microsoft Office

Google Analytics

Executive summaries

Stakeholder management

Leadership

Education

Bachelor's or College degree

Tools

Enterprise reporting tools

Job description

Enshored Inc. in Metro Manila is seeking a Quality Manager to develop and govern the QA framework across programs, aligning quality strategy with business objectives and KPIs.

You will lead Quality Leads, mentor teams, and drive performance stability across the account. The role requires 5+ years in Quality Assurance within a BPO, with at least 3 years in a leadership capacity, and strong expertise in QA methodologies, Six Sigma, COPC, and data visualization.