Quality Manager: Lead QA Teams & Client Quality (Hybrid)

Ninja Partners; Quezon City; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

HMO on day 1

Retirement savings program

Life Insurance

Paid time off

Job summary

SupportNinja is seeking a Quality Manager to lead the Quality function for an assigned client program, overseeing monitoring, calibration, and reporting to ensure high-quality service delivery within an outsourced environment. This role leads QA Supervisors and Analysts and partners with Operations and client stakeholders.

The ideal candidate has a Bachelor's degree in Business or Quality Management, at least five years in quality assurance with leadership experience, and strong knowledge of

Qualifications

• Bachelor's degree or equivalent in Business/Quality Management or related field.
• Minimum 5 years in quality assurance/management in outsourced services; 2+ years supervising a QA team.
• Strong knowledge of quality monitoring methods, calibration, and quality systems.

Responsibilities

• Manage the Quality function for an assigned client program, including monitoring, calibration, and reporting.
• Lead QA Supervisors, Analysts, and Specialists; hire, coach, and assess performance.
• Implement quality standards, scorecards, and evaluation criteria per client requirements.

Skills

Leadership

Quality management

Quality monitoring

Calibration

Data analysis

Stakeholder management

Coaching

Education

Bachelor's degree in Business/Quality Management

Tools

Quality management systems

Reporting tools

Data analysis software

Job description

SupportNinja is seeking a Quality Manager to lead the Quality function for an assigned client program, overseeing monitoring, calibration, and reporting to ensure high-quality service delivery within an outsourced environment. This role leads QA Supervisors and Analysts and partners with Operations and client stakeholders.

The ideal candidate has a Bachelor's degree in Business or Quality Management, at least five years in quality assurance with leadership experience, and strong knowledge of