Strategic Ops Support Manager — Hybrid Leadership (CDMX)

Citibank (Switzerland) AG; Mexico; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG is looking for an Operations Support Senior Manager to manage a team in delivering seamless operations support services. This role requires 6-10 years of experience in the Financial Services Industry, with a preference for Commercial Banking background.

The successful candidate will lead the team through task delegation, performance evaluations, and ensure compliance with relevant standards. Strong communication, problem-solving skills, and a Bachelor’s degree are essential.

Qualifications

• 6-10 years of experience in the Financial Services Industry, preferably in Commercial Banking.
• Extensive knowledge of Client Onboarding processes.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Manage professional teams and departments through delegation of tasks.
• Conduct performance evaluations, hiring, and disciplinary actions.
• Monitor team quality and manage training and development needs.

Skills

Client Onboarding processes

Leadership skills

Time management

Problem solving

Clear communication

Strong Excel skills

Education

Bachelor's degree

Master's degree preferred

Tools

Systematics

Filenet

Anti Money Laundering (AML) Requirements

Job description

Citibank (Switzerland) AG is looking for an Operations Support Senior Manager to manage a team in delivering seamless operations support services. This role requires 6-10 years of experience in the Financial Services Industry, with a preference for Commercial Banking background.

The successful candidate will lead the team through task delegation, performance evaluations, and ensure compliance with relevant standards. Strong communication, problem-solving skills, and a Bachelor’s degree are essential.