Senior Operations Strategy & Support Leader

Citigroup Inc.; Taguig; On-site; PHP 4,914,004 - 7,371,007; Full time

Job summary

Citigroup Inc. is looking for an Operations Support Group Manager in Metro Manila, Taguig. This senior management position involves managing a team to ensure seamless operations support services in alignment with Citi’s infrastructure.

The ideal candidate will have over 10 years of relevant experience, ensuring high-quality standards across operations and successfully communicating with senior leadership. A Bachelor’s degree is required, with a Master’s preferred.

Qualifications

• 10+ years of relevant experience.
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63.
• Experience in management position related to Operations function.
• Experience in Finance or Banking.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Design, oversee, and evaluate operative strategies to have efficient processes and improve customer experience.
• Review processes, procedures, and strategy changes to ensure productivity.
• Oversee all policies to ensure operations run within the highest quality standards.
• Develop proposals for all initiatives and communicate opportunities to senior leadership.
• Negotiate management reports with senior management.

Skills

Vendor governance

Contract management

Stakeholder management

Operational analytics

Negotiation and commercial management

Risk and compliance oversight

Education

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

Job description

Citigroup Inc. is looking for an Operations Support Group Manager in Metro Manila, Taguig. This senior management position involves managing a team to ensure seamless operations support services in alignment with Citi’s infrastructure.

The ideal candidate will have over 10 years of relevant experience, ensuring high-quality standards across operations and successfully communicating with senior leadership. A Bachelor’s degree is required, with a Master’s preferred.