Operations Support Group Manager

Citi; Taguig; On-site; PHP 1,500,000 - 2,000,000; Full time

Job summary

Citi is looking for a seasoned leader in operations management based in Metro Manila, Taguig. This role requires over 10 years of relevant experience, particularly in finance or banking, along with required licenses. As a strategic planner, you will enhance processes, ensuring optimal customer experiences while minimizing risks.

Candidates should possess strong communication skills and ideally hold a Bachelor’s or Master’s degree. Join a dynamic team committed to excellence in operations.

Qualifications

• 10+ years of relevant experience.
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63.
• Experience in a management position related to Operations.
• Experience in Finance or Banking.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Design, oversee, and evaluate operative strategies to create efficient processes.
• Ensure all policies and procedures support high-quality operations.
• Develop proposals for all initiatives for senior leadership.
• Partner with senior line directors to identify opportunities.

Skills

Vendor governance

Contract management

Stakeholder management

Operational analytics

Negotiation and commercial management

Risk and compliance oversight

Education

Bachelor’s degree or equivalent experience

Master’s degree preferred

Job description

Responsibilities

• Design, oversee, and evaluate operative strategies to create efficient processes, improve the customer experience, and reduce losses to the institution.
• Design strategies that generate improvements.
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs).
• Ensure all policies and procedures are in place to keep operations running at the highest quality standards, minimizing Fraud and Regulatory Risks and providing customers with a positive experience.
• Develop proposals for all initiatives and communicate opportunities and progress against each proposal in a concise and timely manner to senior leadership.
• Provide judgments based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations.
• Negotiate internally and communicate management reports to senior management, recommending next course of action.
• Participate in improvement projects with internal and external stakeholders.
• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation, safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability for those who fail to maintain these standards.

Qualifications

• 10+ years of relevant experience.
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63.
• Experience in a management position related to Operations.
• Experience in Finance or Banking.
• Consistently demonstrates clear and concise written and verbal communication.

Education

• Bachelor’s degree/University degree or equivalent experience.
• Master’s degree preferred.

Skills

• Vendor governance
• Contract management
• Stakeholder management
• Operational analytics
• Negotiation and commercial management
• Risk and compliance oversight

Preferred Background

• BPO / outsourcing
• Financial services
• Technology / SaaS
• Global operations
• Shared services

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.