Accounting Operations Senior Manager- Bilingual

Citibank (Switzerland) AG; Mexico; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is looking for an Operations Support Senior Manager to manage a team in delivering seamless operations support services. This role requires 6-10 years of experience in the Financial Services Industry, with a preference for Commercial Banking background.

The successful candidate will lead the team through task delegation, performance evaluations, and ensure compliance with relevant standards. Strong communication, problem-solving skills, and a Bachelor’s degree are essential.

Qualifications

• 6-10 years of experience in the Financial Services Industry, preferably in Commercial Banking.
• Extensive knowledge of Client Onboarding processes.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Manage professional teams and departments through delegation of tasks.
• Conduct performance evaluations, hiring, and disciplinary actions.
• Monitor team quality and manage training and development needs.

Skills

Client Onboarding processes

Leadership skills

Time management

Problem solving

Clear communication

Strong Excel skills

Education

Bachelor's degree

Master's degree preferred

Tools

Systematics

Filenet

Anti Money Laundering (AML) Requirements

Job description

## Operations Support Senior ManagerApplyremote type: Hybridlocations: Ciudad De Mexico Distrito Federal Mexicotime type: Full timeposted on: Posted Todayjob requisition id: 26950963The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Manage professional teams and departments through delegation of tasks and responsibilities* Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements* Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel* Create and develop budget, policy formation and short-term resource planning* Manage occasionally complex and varied issues with significant departmental impact* Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function* Provide evaluative judgment based on analysis of information in complicated and unique situations* Ensure essential procedures are followed and contribute to the defining standards* Has the ability to operate with a limited level of direct supervision.* Can exercise independence of judgement and autonomy.* Acts as SME to senior stakeholders and /or other team members.* Ability to manage teams.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.**Qualifications:*** 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)* Extensive knowledge of the Client Onboarding processes* Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements* Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products* Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements* Proven organization and time management skills* Consistently demonstrates clear and concise written and verbal communication skills**Education:*** Bachelor’s degree/University degree or equivalent experience* Master’s degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.* English language proficiency* Strong knowledge of Banking Accounting* Strong leadership – Management experience* Customer Oriented and Team builder* Problem solving capabilities* Strong excel skills desirable* Basic AI Prompting nice to have