Strategic Operations Leader – Growth, People & Client Impact
Transcom
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Benefits offered by this job
Job summary
Transcom is seeking a Sr. Operations Manager for the Bacolod site to drive profit, growth, and service delivery. You will lead Team Leaders, manage budgets, and maintain high employee engagement while ensuring client satisfaction and strong performance metrics.
The role requires leadership, strong communication, and experience in a performance-driven environment, with a focus on operations excellence and strategic growth.
Qualifications
- University degree or equivalent higher qualification.
- Has led an operations team in customer service (Telco and Sales).
- Proven ability to interpret data trends and provide insight (RCA).
- Experience in a performance-driven environment.
- Skilled at dealing with clients and understanding their needs.
Responsibilities
- Drive profit and growth through accurate forecasting and budgeting.
- Lead People initiatives: recruit and develop Team Leaders, set performance targets, and maintain morale.
- Manage client relationships and ensure profitable, loss-controlled operations.
- Promote Transcom culture and ensure adherence to policies and quality standards.
- Collaborate with HR to support management development and succession planning.
Skills
Education
Job description
Transcom is seeking a Sr. Operations Manager for the Bacolod site to drive profit, growth, and service delivery. You will lead Team Leaders, manage budgets, and maintain high employee engagement while ensuring client satisfaction and strong performance metrics.
The role requires leadership, strong communication, and experience in a performance-driven environment, with a focus on operations excellence and strategic growth.
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