Strategic Life Sciences Customer Success Leader

Zifo; Boston; On-site; PHP 5,041,000 - 6,931,000; Full time

Benefits offered by this job

401k with company matching

Medical, dental, vision benefits

Flexible spending accounts

Job summary

Zifo is seeking a Customer Success Manager to join our commercial team, focusing on Enterprise Pharmaceutical, Biotech, and Life Science segments. The role involves proactive account management, expanding revenue, and building long-term partnerships with clients.

Location includes Boston, MA; RTP area, NC; Chicago, IL. We offer a competitive package and opportunities to collaborate across geographies with cross-functional teams.

Qualifications

• 2+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 3+ years of consulting experience for Life Sciences
• Strong project management abilities, written and verbal communication skills, and presentation capabilities
• Detail oriented and ability to multi-task; Self-starter and able to prioritize critical tasks daily
• Must be an influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate

Responsibilities

• Partner with Customer Success and Delivery teams in kick starting engagement with new Customers/business areas/products
• Understand Customer’s expectations and ensure they are delivered by Zifo
• Manage engagement with customers and internal teams in alignment with Zifo’s culture and values
• Collaborate with Service Delivery Management to transition projects from account mining to execution
• Perform active account mining to expand relationships and build the business plan for success
• Lead responses to RFPs with Client Partners and cross-functional stakeholders
• Identify value adds and ROI opportunities for the customer
• Be responsible for renewals and steering committee meetings with customer leadership
• Provide industry insights and consultative inputs to customers

Skills

Customer Success Management

Account Management

Project Management

Communication

Relationship Building

Presentation Skills

Multi-tasking

Team Player

Job description

Zifo is seeking a Customer Success Manager to join our commercial team, focusing on Enterprise Pharmaceutical, Biotech, and Life Science segments. The role involves proactive account management, expanding revenue, and building long-term partnerships with clients.

Location includes Boston, MA; RTP area, NC; Chicago, IL. We offer a competitive package and opportunities to collaborate across geographies with cross-functional teams.