Strategic Key Accounts & Customer Success Specialist (SaaS)

LogIQ Labs Private Limited; Hinoba-an; On-site; PHP 529,000 - 992,000; Full time

Benefits offered by this job

Fast-growing SaaS product

Exposure to logistics technology

Growth-oriented culture

Job summary

LogIQ Labs Private Limited is seeking a proactive Key Accounts Executive (customer success) with a minimum of 2 years of relevant experience. You will manage customer relationships post-onboarding, ensure smooth platform adoption, resolve queries, and drive satisfaction and retention.

The role requires handling B2B customers, coordinating with internal teams, and driving onboarding, adoption, and ongoing engagement in a fast-paced startup environment.

Qualifications

• 2+ years in Customer Success, Customer Support, Account Management, or similar client-facing role.
• Experience handling B2B customers preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Manage and build strong relationships with key customers and drive satisfaction.
• Understand customer requirements and ensure timely resolution of queries and issues.
• Coordinate with Product, Support, Sales and Operations teams.
• Drive customer onboarding, adoption, engagement and retention.
• Track account performance and identify upsell/cross-sell opportunities.

Skills

Customer Success

Account Management

CRM tools

MS Excel / Google Sheets

Communication skills

SaaS platforms

Tools

CRM systems

Job description

LogIQ Labs Private Limited is seeking a proactive Key Accounts Executive (customer success) with a minimum of 2 years of relevant experience. You will manage customer relationships post-onboarding, ensure smooth platform adoption, resolve queries, and drive satisfaction and retention.

The role requires handling B2B customers, coordinating with internal teams, and driving onboarding, adoption, and ongoing engagement in a fast-paced startup environment.