Strategic Key Account Lead | Client Success & Growth

Klaiya; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

13th Month Pay

Pag-Ibig Fund

Job summary

Klaiya in Manila seeks an Accounts Manager to build and maintain strong relationships with key clients, serve as the main contact for inquiries, and ensure timely payments. You will monitor satisfaction, maintain CRM records, and ensure projects meet client expectations and quality standards.

The role requires 2-3 years in accounts management and strong negotiation and leadership skills; experience with deck creation and client pitching is essential, with digital marketing as a plus.

Qualifications

• 2-3 years experience in Accounts Management.
• Experience in creating a deck and pitching to clients.
• Digital marketing experience is an advantage but not required.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.

Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Ensure timely collection of payments and maintain positive client financial relationships.
• Monitor customer satisfaction levels and address concerns promptly.
• Maintain accurate records of client interactions, sales activities, and project status using CRM systems and other tools.
• Ensure all projects are aligned with client expectations, deliverables, and quality standards.

Skills

Accounts management

Deck creation

Client pitching

Digital marketing (advantage)

Rapport building

Multi-client handling

Negotiation

Leadership

Job description

Klaiya in Manila seeks an Accounts Manager to build and maintain strong relationships with key clients, serve as the main contact for inquiries, and ensure timely payments. You will monitor satisfaction, maintain CRM records, and ensure projects meet client expectations and quality standards.

The role requires 2-3 years in accounts management and strong negotiation and leadership skills; experience with deck creation and client pitching is essential, with digital marketing as a plus.