Strategic IT Incident & Change Leader

ProbeGroup Philippines Inc.; Quezon City; Hybrid; PHP 1,000,000 - 2,000,000; Full time

Job summary

Probe Group Philippines Inc. seeks an IPC Manager to lead critical incident response, CAB governance, and ITSM alignment with business KPIs. The role requires coordinating cross-functional teams and communicating impact to executives during outages.

You will drive operational stability, manage change lifecycle, and ensure business continuity across enterprise systems. A background in ITIL and strong leadership is essential.

Qualifications

• Bachelor's degree in CS/IT/BA or equivalent practical experience.
• 3–5+ years in IT operations/ITSM with proven success safeguarding business operations during high-risk IT activities.
• Certifications preferred: ITIL v3/ITIL 4 Foundation or Managing Professional Certification (CBPA or PMP/Agile).
• Strong leadership and executive communication skills.

Responsibilities

• Lead incident response during P1/Major Incidents to drive swift resolution.
• Chair the Change Advisory Board (CAB) and Emergency CAB (ECAB) and govern change processes.
• Bridge IT operations with business KPIs and processes to minimize downtime and protect revenue.
• Communicate outages and status updates clearly to executives and stakeholders.
• Conduct post-incident reviews to drive preventive actions with Problem Management.

Skills

IT operations

ITSM knowledge

Stakeholder management

Executive communication

Education

Bachelor's degree in CS/IT/BA

Certifications: ITIL v3/4

Tools

ITIL frameworks

AWS/Azure

ITSM platforms

Job description

Probe Group Philippines Inc. seeks an IPC Manager to lead critical incident response, CAB governance, and ITSM alignment with business KPIs. The role requires coordinating cross-functional teams and communicating impact to executives during outages.

You will drive operational stability, manage change lifecycle, and ensure business continuity across enterprise systems. A background in ITIL and strong leadership is essential.