Strategic IT Incident & Change Manager

Probe CX; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Probe CX is seeking an IPC Manager to drive operational stability across the enterprise, bridging technical operations with business needs and coordinating IT changes and outages to minimize risk and maximize service availability.

Responsibilities include leading CAB/ECAB, assessing risk, coordinating major incident responses, and conducting post-incident reviews to drive preventive actions with a strong ITIL background.

Qualifications

• Bachelor’s degree in CS, IT, or related field.
• 3–5+ years in IT operations/ITSM with success safeguarding business operations.
• Experience leading IT change management and incident response.
• ITIL v3/4 Foundation preferred or equivalent.

Responsibilities

• Bridge technical operations with business processes, aligning IT changes with business KPIs.
• Lead CAB/ECAB, assess change viability and risks.
• Coordinate major incident management and on-call escalations.
• Lead post-incident reviews to drive preventive actions.

Skills

IT operations

ITIL

Stakeholder management

Incident management

Education

Bachelor’s degree in Computer Science, IT, Business Administration, or equivalent

Tools

ITSM platforms

Job description

Probe CX is seeking an IPC Manager to drive operational stability across the enterprise, bridging technical operations with business needs and coordinating IT changes and outages to minimize risk and maximize service availability.

Responsibilities include leading CAB/ECAB, assessing risk, coordinating major incident responses, and conducting post-incident reviews to drive preventive actions with a strong ITIL background.