IT Incident, Change & Problem Leader for Resilience

Probe CX; Hinoba-an; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Probe Group seeks an IT Incident, Problem and Change Manager to drive operational stability and change governance across the enterprise. You will bridge technical operations with business processes, ensure compliant change management, and guide rapid restoration during major incidents.

Ideal candidates have ITSM expertise, ITIL certification, and strong executive communication skills to translate outages into business impact for leadership.

Qualifications

• Bachelor’s degree in Computer Science, IT, Business Administration, or equivalent practical experience.
• 3–5+ years in IT operations/ITSM with success safeguarding business operations during high-risk IT activities.
• ITIL v3 / ITIL 4 Foundation certifications preferred; PMP/Agile credentials are a plus.

Responsibilities

• Chair the Change Advisory Board (CAB) and Emergency CAB (ECAB) to evaluate changes.
• Assess business risk and conflicts to ensure safe implementation and rollback strategies.
• Lead Major Incident Management with crisis bridge leadership and on-call escalations.
• Translate technical issues into clear business-impact updates for leadership.
• Conduct post-incident reviews to measure downtime and drive preventive actions.

Skills

ITSM Expertise

ITIL Frameworks

Crisis & Bridge Management

Executive Communication

Cross-Functional Collaboration

Vendor Coordination

Education

Bachelor’s degree in CS/IT/BA

Tools

ITSM platforms

Cloud platforms (AWS/Azure)

Job description

Probe Group seeks an IT Incident, Problem and Change Manager to drive operational stability and change governance across the enterprise. You will bridge technical operations with business processes, ensure compliant change management, and guide rapid restoration during major incidents.

Ideal candidates have ITSM expertise, ITIL certification, and strong executive communication skills to translate outages into business impact for leadership.