IT Incident, Change & Resilience Leader

Probe CX

Quezon City

On-site

PHP 1,500,000 - 2,100,000

Full time

3 days ago

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Job summary

Probe CX is seeking an IPC Manager to oversee IT Service Management, major incident response, and change governance across the enterprise. You will bridge technical operations with business priorities, chair CABs, and lead cross-functional teams to minimize downtime and protect revenue.

The role emphasizes strong executive communication, risk assessment, and post-incident evaluation to prevent recurrence and improve resilience.

Qualifications

Bachelor’s degree in Computer Science, IT, Business Administration, or equivalent practical experience.
3–5+ years in IT operations/ITSM with demonstrated success in safeguarding business operations during high-risk IT activities.

Responsibilities

Crisis Bridge Leadership: Lead resolver teams, key stakeholders and third-party vendors during P1/Major Incidents to drive swift resolution.
On-Call Escalation Management: Participate in an on-call rotation to handle Major Incident Management (MIM) escalations, ensuring immediate response and structured leadership.
Business-Focused Communication: Translate complex technical issues into clear, business-impact language for executive leadership and operational stakeholders during active outages.
Post-Incident Reviews (PIR): Lead post-mortem analyses following outages, measuring the total business downtime and operational cost to drive preventive actions.