Strategic Inside Sales Support Specialist

Xerox Philippines; Cebu City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits (medical,Dental

Paid holidays and time off

Flexible work culture and work-life

Job summary

Xerox Philippines is seeking an Inside Sales Support Specialist to expand and retain our customer base through account visits, competitive system identification and equipment demonstrations and training, while assisting our sales team members maximize productivity.

You will serve as the main liaison for service and billing escalations, support order processing and CRM reporting, attend client meetings, and build relationships with department heads. Occasional local travel is required.

Qualifications

• Proficiency using MS Office Suite (PowerPoint, Word, Excel and Outlook).
• Familiarity with CRM systems and sales reporting.
• Excellent communication (oral, written and presentation skills).
• Personal drive and internal motivation toward high achievement.
• Ability to work collaboratively and effectively in a team-oriented environment.
• Ability to influence, negotiate and gain commitment at all organizational levels.

Responsibilities

• Serve as the main point of contact for service and billing escalations, customer liaison.
• Assist sale team members with order processing, database management and proposal writing (RFP, RFI and SOW).
• In support of sales team members attend meetings with clients and prospects.
• Build and maintain a working relationship with heads of departments.
• Function as a technology consultant, conduct customer walkthroughs mapping equipment locations, assessing department needs and environments as well as making device recommendations.
• Oversee delivery, installation, and training end-users on equipment.
• Demonstrate empathy and understanding of customer concerns.
• Strategize with sales and service on account situation and action plan; generate sales leads.
• Serves a liaison between customer, sales and service.
• Occasional local travel.

Job description

Xerox Philippines is seeking an Inside Sales Support Specialist to expand and retain our customer base through account visits, competitive system identification and equipment demonstrations and training, while assisting our sales team members maximize productivity.

You will serve as the main liaison for service and billing escalations, support order processing and CRM reporting, attend client meetings, and build relationships with department heads. Occasional local travel is required.