Strategic Enterprise Support Lead

Workato, Inc.; Philippines; Remote; PHP 700,000 - 1,100,000; Full time

Job summary

Workato, Inc. is seeking a Support Account Manager based in the Philippines to own the support relationship for a portfolio of strategic enterprise accounts across APJ and US time zones.

You will drive input/output metrics, lead regular business reviews, and coordinate escalations across Support, Engineering, CS, and Professional Services. Strong communication and API/automation fluency are essential.

Qualifications

• 4-6 years in enterprise technical support or customer-facing roles.
• Track record of managing complex, high-severity escalations across multiple internal teams.
• Strong written communication; ability to summarize incidents for executives.
• Technical fluency to discuss integrations, APIs, and automation workflows.
• Experience working across time zones with global teams.

Responsibilities

• Own the support health of a defined portfolio of strategic accounts.
• Run regular support business reviews with accounts and surface trends.
• Coordinate escalations across Support, Engineering, CS, and Professional Services.
• Identify recurring issues and drive root-cause analyses.
• Support renewal and expansion risk discussions with account teams.

Skills

Enterprise support

Account management

Escalation management

Data analysis

Written communication

Tools

CRM tools

Knowledge management

Job description

Workato, Inc. is seeking a Support Account Manager based in the Philippines to own the support relationship for a portfolio of strategic enterprise accounts across APJ and US time zones.

You will drive input/output metrics, lead regular business reviews, and coordinate escalations across Support, Engineering, CS, and Professional Services. Strong communication and API/automation fluency are essential.