Strategic Technical Success Manager — AI Platform

OutSystems

Manila

On-site

PHP 1,800,000 - 3,200,000

Full time

3 days ago

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Benefits offered by this job

Professional Development Fund

Internal Mobility Program

Global team collaboration

Job summary

OutSystems is seeking a Lead Technical Success Manager to manage strategic customer relationships in the Philippines, guiding IT infrastructure, processes, and business needs. You will mentor development teams on OutSystems best practices, oversee architecture quality, and collaborate with Customer Success, R&D, Sales, and Professional Services to advocate for customer needs.

The role emphasizes hands-on knowledge of web/mobile dev, AI exposure, and strong communication.

Qualifications

8+ years of experience in Mobile/Web application development.
5+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager.
Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools.
OutSystems development and administration experience is strongly preferred
Hands-on exposure to Generative AI, LLM integration, prompt engineering, or agentic workflows is considered a highly valued plus.
Experience working in a professional services, support, engineering, sales engineering or development organization.
Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement
Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.
Ability to explain complex information to customers clearly and concisely.
Ability to travel;
Bachelor's degree in a science or technical field is a plus.
Ability to converse in English and bilingual is a plus

Responsibilities

Coaches customers in the successful implementation of OutSystems in highly complex and regulated IT Ecosystems.
Effectively bridges communication between multiple technical stakeholders at the Customer and OutSystems.
Drives cross-functional discussions inside OutSystems and customers to drive expansion of the platform usage to new areas.
Investigates and shares knowledge to identify and prevent potential issues.
Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc).
Understand our customer's ecosystem and IT Landscape.
Perform technical reviews and share knowledge to identify and prevent potential issues.
Design technical adoption plans to ensure sustained growth in technology proficiency.
Catalog, categorize, and share common customer issues with other OutSystems teams.
Serve as a customer advocate within OutSystems.
Deliver key OutSystems product road map updates.
Provide an exceptional customer service experience.