Strategic Enterprise Customer Success Partner

Anaplan; Manila; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Anaplan, a leading AI-infused planning platform, is seeking a Customer Success Business Partner in Manila, Philippines. You will act as a strategic advisor to enterprise customers, driving measurable ROI through onboarding, implementation, adoption, renewals, and expansion with a value-based mindset.

In this role, you will build executive relationships with C-suite stakeholders, lead EBRS, and collaborate with Sales to identify expansion opportunities while ensuring customer health and

Qualifications

• 7+ years in customer-facing roles with renewals/expansion.
• Subject matter expertise in FP&A or supply chain planning.
• Experience with EPM/planning products.
• Strong communication and stakeholder management.
• Bachelor’s degree; CA/MBA a plus.

Responsibilities

• Own end-to-end lifecycle for enterprise customers including onboarding, implementation, adoption, renewals, and expansion.
• Lead Executive Business Reviews with C-suite stakeholders to articulate business value.
• Advise on Center of Excellence and governance for scalable adoption.
• Identify expansion opportunities and coordinate with Sales.
• Build customer success assets and references to support growth.

Skills

Executive relationship management

Value-based selling

Strategic advisory

ROI & business outcomes focus

Change management

Education

Bachelor's degree in business/finance

CA/MBA a plus

Tools

Anaplan

SAP SAC/IBP

Oracle EPM/Hyperion

Kinaxis

Blue Yonder

O9 Solutions

Onestream

TM1

Job description

Anaplan, a leading AI-infused planning platform, is seeking a Customer Success Business Partner in Manila, Philippines. You will act as a strategic advisor to enterprise customers, driving measurable ROI through onboarding, implementation, adoption, renewals, and expansion with a value-based mindset.

In this role, you will build executive relationships with C-suite stakeholders, lead EBRS, and collaborate with Sales to identify expansion opportunities while ensuring customer health and