Strategic Enterprise CSM: Adoption & Revenue Growth

8x8

Manila

On-site

PHP 900,000 - 1,800,000

Full time

14 days+

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Job summary

8x8 is seeking a Customer Success Manager to own post-sale relationships, drive adoption, and expand product use within a defined portfolio. You will be the primary face for each account, manage success plans, and lead value discussions to ensure renewal and growth.

You will work in a fast-paced environment, collaborating across teams to mitigate risk while delivering measurable ROI and lasting customer impact.

Qualifications

Proven experience in enterprise-level customer success.
Track record of exceeding sales and customer satisfaction goals.
SaaS experience with a customer-centric mindset.

Responsibilities

Own the post-sale customer relationship from go-live onwards.
Be the named, accountable face of 8x8 for each account in your portfolio.
Own the Customer Success Plan for each account, covering KPIs, milestones, health metrics, and an expansion roadmap.
Update it continuously, not just at renewal.
Own the value realisation narrative going into every renewal with ROI and outcomes.
Monitor platform usage data continuously.
Identify underutilised capabilities and drive adoption plays.
Run regular business reviews to quantify value delivered.
Develop multi-threaded customer relationships as trusted advisor.
Analyze health metrics and lead adoption/retention plays.
Identify upsell opportunities and pre-empt renewal risk.
Represent the voice of the customer cross-functionally.