Strategic CSM (Associate) — Growth & Adoption

MoEngage Inc.; Hinoba-an; On-site; PHP 450,000 - 750,000; Full time

Job summary

MoEngage Inc. in the Philippines seeks a Customer Success Manager (Associate / Mid-Level) to guide post-sales journeys, drive product adoption, and act as a trusted advisor.

You will coordinate technical integrations, advise marketing leaders, and help top internet brands scale using Gainsight and the MoEngage Platform at scale. You will own customer relationships, build cross-functional partnerships, and evangelize the product to unlock continuous account growth while delivering value at

Qualifications

• 1 to 3 years of experience with clients or managed accounts.
• Understanding of the Mobile Ecosystem & App Marketing. SaaS experience is a plus.
• Ability to understand customer requirements and see value MoEngage can add.
• Take ownership of the relationship post-sales and grow the customer.
• Champion the product and be an evangelist.
• Empathy - essential in client-facing roles and cross-team collaboration.
• Strong written and verbal communication skills.

Responsibilities

• Onboard customers with Integration support and drive adoption of the product
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with marketing and product team POCs of the customer
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth

Skills

Client management

Mobile ecosystem understanding

CRM and marketing automation

Empathy

Communication skills

Product evangelist

Tools

Gainsight

Job description

MoEngage Inc. in the Philippines seeks a Customer Success Manager (Associate / Mid-Level) to guide post-sales journeys, drive product adoption, and act as a trusted advisor.

You will coordinate technical integrations, advise marketing leaders, and help top internet brands scale using Gainsight and the MoEngage Platform at scale. You will own customer relationships, build cross-functional partnerships, and evangelize the product to unlock continuous account growth while delivering value at