Strategic Collections Specialist - Outbound Negotiation

Travel + Leisure Global Support Services (Philippines), Inc.; Metro Manila; On-site; PHP 360,000 - 420,000; Full time

Job summary

Travel + Leisure Co. is seeking an experienced Collections Representative to join our team in the Philippines. You will handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts, while delivering outstanding customer service.

Maintain accurate records, work toward payment solutions, and achieve KPIs. Knowledge of debt collection regulations and empathy in negotiations will help you succeed in this role.

Qualifications

• Experience in debt collection or contact center.
• Knowledge of debt collection regulations and compliance.

Responsibilities

• Handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Maintain accurate records, work toward payment solutions, and achieve KPIs.

Skills

Debt collection knowledge

Negotiation skills

Customer service

Job description

Travel + Leisure Co. is seeking an experienced Collections Representative to join our team in the Philippines. You will handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts, while delivering outstanding customer service.

Maintain accurate records, work toward payment solutions, and achieve KPIs. Knowledge of debt collection regulations and empathy in negotiations will help you succeed in this role.