Collections Specialist — Negotiation & Recovery Expert

Travel + Leisure Co.; Mabalacat; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Discounted hotel stays across AU, Fiji

Discounted hotel stays across NewZeal

Job summary

Travel + Leisure Co. seeks an experienced Collections Representative to manage high‑volume outbound calls, negotiate and collect on portfolio accounts, and deliver excellent customer service. You will drive arrears recovery, document outcomes, and follow compliant processes while maintaining confidentiality and meeting KPIs.

The role offers a comprehensive benefits package and opportunities for professional growth within a global hospitality brand.

Qualifications

• Experience in collections, customer service, or sales call center environments.
• Excellent time management and self-motivation.
• Strong negotiation skills with patience and empathy.
• Ability to work rostered hours.
• Intermediate Microsoft Office proficiency.

Responsibilities

• High volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Provide accurate advice on products, services, and accounts.
• Maximize recovery of arrears to meet targets.
• Follow up on accounts to ensure payment plans are fulfilled.
• Maintain accurate records in collections and servicing systems.
• Comply with regulations by completing required training.
• Achieve KPIs and participate in team meetings.

Skills

Negotiation

Customer service

Outbound calls

Time management

Empathy

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

Travel + Leisure Co. seeks an experienced Collections Representative to manage high‑volume outbound calls, negotiate and collect on portfolio accounts, and deliver excellent customer service. You will drive arrears recovery, document outcomes, and follow compliant processes while maintaining confidentiality and meeting KPIs.

The role offers a comprehensive benefits package and opportunities for professional growth within a global hospitality brand.