Strategic Collections & Negotiations Specialist

Travel + Leisure Global Support Services (Philippines), Inc.; Metro Manila; Presencial; PHP 300 000 - 520 000; Tempo integral

Resumo da oferta

Travel + Leisure Global Support Services (Philippines), Inc. in the Philippines is seeking an experienced Collections Representative to join our team. You will handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts, while delivering outstanding customer service.

Maintain accurate records, work toward payment solutions, and achieve KPIs. Knowledge of debt collection regulations and empathy in negotiations will help you succeed in this role.

Qualificações

• Experience in debt collection or collections role.
• Strong negotiation and communication skills.
• Ability to handle high-volume outbound calls.
• Knowledge of debt collection regulations.

Responsabilidades

• Make high-volume outbound calls to collect on portfolio accounts.
• Negotiate payment solutions and service inquiries.
• Maintain accurate records and KPIs.

Conhecimentos

Debt collection

Negotiation

Customer service

Communication

Descrição da oferta de emprego

Travel + Leisure Global Support Services (Philippines), Inc. in the Philippines is seeking an experienced Collections Representative to join our team. You will handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts, while delivering outstanding customer service.

Maintain accurate records, work toward payment solutions, and achieve KPIs. Knowledge of debt collection regulations and empathy in negotiations will help you succeed in this role.