Strategic Client Success Partner

AsiaCruit, Inc.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

AsiaCruit, Inc. is seeking a Client Success Specialist to support client relationships, improve satisfaction, and ensure a positive experience across the client lifecycle.

You will serve as a trusted contact, guiding clients through services, addressing concerns, tracking deliverables, and identifying opportunities to strengthen partnerships. In this client-facing role, you’ll coordinate with internal teams, communicate updates, schedule meetings, and help onboarding and renewals while

Qualifications

• At least 2 years of experience in Client Success, Account Management, Customer Support, or a related role.
• Experience handling client communications and account-related activities.
• Able to manage multiple clients, projects, and priorities.
• Experience in B2B, outsourcing, technology, or professional services is advantageous.
• Strong written and verbal English communication skills.
• Bachelor's degree in related field preferred but not required.

Responsibilities

• Be a primary point of contact for assigned clients and maintain professional relationships.
• Handle client questions, requests, concerns, and follow-ups through resolution.
• Coordinate with internal teams to ensure timely completion of client requests.
• Provide clients with clear updates on timelines, deliverables, and issues.
• Schedule meetings, onboarding sessions, and business reviews as needed.
• Prepare meeting notes, decisions, and follow-up actions.
• Monitor client needs and service commitments and elevate risks when needed.
• Maintain accurate client records in CRM systems.

Skills

Client relationships

Communication

Multitasking

Stakeholder management

Problem solving

Education

Bachelor's degree in Business or related field

Tools

CRM software

Helpdesk tools

Project management tools

Microsoft 365

Job description

AsiaCruit, Inc. is seeking a Client Success Specialist to support client relationships, improve satisfaction, and ensure a positive experience across the client lifecycle.

You will serve as a trusted contact, guiding clients through services, addressing concerns, tracking deliverables, and identifying opportunities to strengthen partnerships. In this client-facing role, you’ll coordinate with internal teams, communicate updates, schedule meetings, and help onboarding and renewals while