Client Success Partner

AsiaCruit, Inc.; Manila; On-site; PHP 300,000 - 550,000; Full time

Job summary

Asiacruit seeks a Client Success Specialist to support client relationships and drive satisfaction throughout the lifecycle. You will be the trusted point of contact, navigating services, resolving concerns, tracking deliverables, and identifying opportunities to strengthen the relationship with our clients.

You will work with internal teams to coordinate requests, communicate updates, and ensure client needs are addressed accurately and on time.

Qualifications

• At least 2 years of experience in Client Success or related roles.
• Experience in B2B or service delivery environments is a plus.
• Strong written and verbal English communication skills.
• Able to manage multiple clients and priorities effectively.

Responsibilities

• Serve as primary contact for assigned clients and build trusted relationships.
• Manage client questions, requests, and follow-ups through resolution.
• Coordinate with internal teams to ensure timely and accurate delivery of requests.
• Provide clear client updates on timelines, deliverables, and issues.
• Schedule and conduct client meetings, onboarding, and business reviews.
• Maintain accurate client records in CRM and track key metrics.

Job description

Asiacruit seeks a Client Success Specialist to support client relationships and drive satisfaction throughout the lifecycle. You will be the trusted point of contact, navigating services, resolving concerns, tracking deliverables, and identifying opportunities to strengthen the relationship with our clients.

You will work with internal teams to coordinate requests, communicate updates, and ensure client needs are addressed accurately and on time.