Strategic Client Success Manager — Data-Driven Growth

BEAWESOME, INC.; Davao City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Awesome CX by Transcom Davao is seeking a Client Success Manager to lead strategic reporting, forecasting, and partnerships with clients. You will oversee KPI governance, run QBRs and ABRs, and translate data into actionable insights while guiding a growing team of account managers.

You will mentor leaders, shape culture, manage change, and align roadmaps across functions. The role covers risk and data governance, audits, and driving process improvements and resource advocacy to scale the

Qualifications

• Minimum of 2 years in account/ops management in BPO.
• Directly managed and supervised campaign leaders.
• Experience in chat or email management campaigns.
• Excellent verbal and written communication with senior leadership.
• Strong critical thinking and problem-solving abilities.

Responsibilities

• Oversee executive KPI governance and narrative in reports.
• Lead annual and multi-quarter forecasting for capacity.
• Prepare and present QBRs/ABRs with data-driven stories.
• Identify long-term trends to adjust brand strategy.
• Mentor Tier 1/2 Account Managers and build leadership pipeline.
• Design culture and retention strategies to reduce turnover.
• Lead change management for new tools and SOPs.
• Manage third-party partnerships to negotiate SLAs and resolve issues.
• Coordinate cross-functional roadmap with Marketing, Product, Supply Chain.
• Build business cases for headcount, budgets, or tools.
• Oversee global account security escalations and privacy compliance.
• Implement audits for SOPs and tool access.
• Transform feedback into funded improvement projects.
• Lead post-launch reviews to refine playbooks.

Skills

Account management

Team leadership

Chat/e-mail campaigns

Verbal communication

Written communication

Critical thinking

Job description

Awesome CX by Transcom Davao is seeking a Client Success Manager to lead strategic reporting, forecasting, and partnerships with clients. You will oversee KPI governance, run QBRs and ABRs, and translate data into actionable insights while guiding a growing team of account managers.

You will mentor leaders, shape culture, manage change, and align roadmaps across functions. The role covers risk and data governance, audits, and driving process improvements and resource advocacy to scale the