Operations Manager - CX Growth & Client Partnerships

BEAWESOME, INC.; Davao City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Awesome CX by Transcom, based in Davao City, seeks an Operations Manager to drive profit and growth by leading teams, delivering exceptional service, and managing client relationships. The role emphasizes performance management, vendor partnerships, and strategic expansion to maximize revenue and client satisfaction.

The ideal candidate brings strong leadership, strategic planning, and decision-making abilities, with a track record of managing client engagements and delivering service excellence

Qualifications

• At least 2 years of proven leadership experience as Operations Manager in BPO or customer experience operations
• Strong analytical, strategic planning, and team management skills
• Excellent communication and decision-making abilities
• Experience in managing vendor partnerships and client relationships to ensure service delivery excellence

Responsibilities

• Attend internal meetings with other staff of the contact center
• Directly responsible for all communication with and support of Team Leader
• Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility
• Plan and implement expansions to current business
• Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews
• Ensure clients satisfaction through continuous business improvements
• Strategic alliance with client’s marketing strategy, knowledgeability of clients’ culture, legislation regulations, and market trends

Skills

Leadership

Analytical thinking

Strategic planning

Team management

Communication skills

Job description

Awesome CX by Transcom, based in Davao City, seeks an Operations Manager to drive profit and growth by leading teams, delivering exceptional service, and managing client relationships. The role emphasizes performance management, vendor partnerships, and strategic expansion to maximize revenue and client satisfaction.

The ideal candidate brings strong leadership, strategic planning, and decision-making abilities, with a track record of managing client engagements and delivering service excellence