Strategic Client Success Manager

MicroSourcing International; Parañaque; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Healthcare from day one

Bonuses

Hybrid work options

Career growth

Inclusive culture

Job summary

MicroSourcing International is seeking a Business Relationship Manager to serve as the SME on client relationships across multiple projects in a hybrid, night-shift environment in Parañaque City.

You will manage day-to-day service delivery in a multi-shore setup, maintain executive-level communications, and partner with sales to identify growth opportunities while ensuring customer satisfaction and service quality. A Bachelor's degree and 3+ years in high-touch client services are required.

Qualifications

• 3+ years' experience directly managing client relationships, ideally with US-based clients.
• Mastery of American English – both written and verbal.
• Willingness and ability to travel to the US for meetings with clients and US-based management.
• Ability to work permanently Monday through Friday, 8:00 am–5:00 pm Eastern Time (New York Time Zone).

Responsibilities

• Manage day-to-day service delivery in a multi-shore environment.
• Provide high-touch support for clients across industries (Digital Ad Ops, Creative Services, Data Solutions, Media Planning, QA).
• Maintain executive-level communication with client points of contact to align expectations and priorities.
• Collaborate with teams in Bangladesh and El Salvador to meet client needs and demonstrate value.
• Host client calls, meetings, and formal business reviews with client leadership.

Skills

Interpersonal skills

Communication

Problem solving

Organization

Negotiation

Analytical skills

Adaptability

Client relations

Education

Bachelor's Degree in business/communications or related field

3+ Years in high-touch client services

Tools

Microsoft Office

Microsoft Excel

PowerPoint

Salesforce.com

Google Workspace

Job description

MicroSourcing International is seeking a Business Relationship Manager to serve as the SME on client relationships across multiple projects in a hybrid, night-shift environment in Parañaque City.

You will manage day-to-day service delivery in a multi-shore setup, maintain executive-level communications, and partner with sales to identify growth opportunities while ensuring customer satisfaction and service quality. A Bachelor's degree and 3+ years in high-touch client services are required.