Strategic Client Relationships Lead

Globe Telecom, Inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Customer Relationship Manager to build and nurture strong client relationships, ensuring satisfaction, retention and loyalty across our enterprise portfolio.

You will act as the primary contact for clients, identify upsell opportunities with the sales team, resolve issues promptly, and analyze client metrics to drive service improvements while ensuring contracts and SLAs are maintained.

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environment.
• Proven account management or other relevant experience.
• Experience in delivering client-focused solutions based on customer needs.
• Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Exceptional communication skills and proven effectiveness in delivering the needed presentation.
• Able to articulate well and keep up with the changing language of products and telecommunications industry.
• Keen attention to detail and adherence to deadlines.
• Bachelor’s Degree in Any Field.

Responsibilities

• Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences.
• Client retention: Focus on retaining existing clients by addressing concerns and providing high level of service.
• Account management: Serve as the main point of contact for clients with effective communication and responsiveness.
• Upselling and cross-selling: Identify opportunities and present value propositions to encourage revenue growth.
• Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner.
• Performance analysis: Monitor client metrics to identify trends and improvements.
• Contract and agreement management: Ensure contracts and SLAs are in place and renewed.
• Client feedback and surveys: Gather insights to improve processes and services.
• Continuous improvement: Suggest and implement process improvements to enhance loyalty.

Skills

Relationship management

Communication skills

Presentation skills

Client engagement

Education

Bachelor’s Degree in Any Field

Job description

Globe Telecom, Inc. is seeking a Customer Relationship Manager to build and nurture strong client relationships, ensuring satisfaction, retention and loyalty across our enterprise portfolio.

You will act as the primary contact for clients, identify upsell opportunities with the sales team, resolve issues promptly, and analyze client metrics to drive service improvements while ensuring contracts and SLAs are maintained.