Customer Relationship Manager (South Cebu & Bohol)

Globe Telecom, Inc.; Bohol; On-site; PHP 502,200 - 725,400; Full time

Job summary

Globe Telecom, Inc. is seeking a Customer Relationship Manager for South Cebu & Bohol. This role focuses on building strong relationships with clients to ensure satisfaction and loyalty, managing client accounts, and providing high-quality service.

The ideal candidate will have a minimum of 5 years in sales, excellent communication skills, and a Bachelor’s degree. Experience in the Telco or ICT industry is a plus. Join us to create a world of good for our clients.

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environment.
• Experience in delivering client-focused solutions based on customer needs.
• Proven account management experience in Telecom, ICT, IT, FMCG industries.

Responsibilities

• Develop and nurture relationships with clients.
• Ensure client satisfaction and retention through excellent customer service.
• Monitor client metrics and provide recommendations for improvement.

Skills

Client-focused solutions

Exceptional communication skills

Account management

Sales in Technical or B2B environment

Attention to detail

Education

Bachelor’s Degree in Any Field

Job description

## Customer Relationship Manager (South Cebu & Bohol)Applytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000019374At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty. This role will be assigned inSouth Cebu & Bohol.**DUTIES AND RESPONSIBILITIES:*** Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services* Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty* Account management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends* Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling* Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction* Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships* Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements* Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services* Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty**REQUIREMENTS:*** 5+ years of sales in Technical, Enterprise, or B2B environment* Proven account management or other relevant experience* Experience in delivering client-focused solutions based on customer needs* Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics* Exceptional communication skills and proven effectiveness in delivering the needed presentation* Able to articulate well and keep up with the changing language of products and telecommunications industry* Keen attention to detail and adherence to deadlines* Bachelor’s Degree in Any Field* Candidate must be flexible to work and be assigned in South Cebu & Bohol.**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.