Account Manager

vamasters, Inc.; Canlaon; Remote; PHP 700,000 - 1,000,000; Full time

Job summary

vamasters, Inc. seeks a strategic Internal Team Lead and Client Account Manager to oversee the VA team and manage client relationships with an HR focus. Hybrid sales element involves upselling services to existing clients and ensuring high service quality.

The role requires leadership, issue resolution, and the ability to guide VAs on HR matters while driving business growth and aligning client expectations with VA performance.

Qualifications

• Demonstrated leadership and client relationship management experience.
• Strong communication and interpersonal skills with a client-first mindset.
• Ability to manage HR-related issues for VAs and resolve conflicts proactively.
• Proven problem-solving skills and proactive issue resolution.
• Experience handling multiple tasks, schedules, and priorities in a dynamic environment.
• Flexible working hours to accommodate client needs and team requirements.
• Identify sales opportunities and grow business with existing clients.

Responsibilities

• Be the main point of contact for clients and ensure satisfaction with VA performance and service quality.
• Address client concerns proactively and drive effective resolutions.
• Serve as account manager and build strong client relationships to understand business needs.
• Uncover opportunities to expand services and upsell to existing clients.
• Support VAs through client-related challenges; guide HR concerns including conflict resolution and scheduling.
• Coach VAs to improve client relationships and teamwork.
• Maintain and optimize internal systems, processes, and workflows.

Skills

Leadership

Client mgmt

Communication

HR management

Problem solving

Multitasking

Flexibility

Sales mindset

Tools

CRM tools

Job description

Job Summary:
We're in the market for a strategic and innovative Internal Team Lead and Client Account Manager who will act as a client account manager while overseeing the VA team from an HR perspective. You'll manage the client relationship and keep clients satisfied, while also resolving any HR-related issues or concerns the VAs raise. The position includes a sales element as well, focused on finding and pursuing growth and upselling opportunities with existing clients. The ideal candidate will have strong leadership skills, a knack for resolving issues, and experience managing client expectations, handling HR-related matters for VAs, and driving business growth.

Key Responsibilities:
Client Relationship Management:

• Be the main point of contact for existing and new clients, ensuring their needs are met and that they're happy with VA performance and service quality.

• Address client concerns or issues proactively and drive them to effective resolution.

• Serve as the account manager, building and keeping strong client relationships to understand their business needs.

Sales Growth: Uncover opportunities to expand services and upsell additional support or services to existing clients.

VA Management (HR Focus):

• Support VAs through any challenges they face with clients, making sure issues are resolved promptly.

• Guide VAs on HR-related concerns, including conflict resolution, scheduling, and smooth communication between VAs and clients.

• Coach and support VAs in improving their client relationships and working effectively as part of the team.

Process & System Oversight: Keep internal systems, processes, and workflows functioning efficiently.

Reporting & Analysis: Report regularly on team and client performance, highlighting trends and making data-driven decisions to improve processes and outcomes.

Flexible Schedule Management: Adapt to varying schedules depending on client needs and team requirements.

Availability: Be available beyond regular working hours and on weekends for urgent client cases and VA support.

Night Shift Flexibility: Not required, but willingness to work nights is a big plus.

Required Skills:

• Strong background in leadership and account management, particularly client relationship management

• Excellent communication and interpersonal skills, with a client-first mindset

• Ability to manage HR-related issues, such as resolving conflicts or responding to VA concerns

• Strong problem-solving skills grounded in proactive issue resolution

• Experience managing multiple tasks, schedules, and priorities in a dynamic environment

• Flexibility in working hours and in adapting to team and client needs

• Ability to identify sales opportunities and grow business with existing clients

Preferred Skills:

• Experience leading virtual teams and using client relationship management tools

• Familiarity with performance metrics and growth management strategies

• Experience in recruitment or HR-related roles is a big plus

• Sales or upselling experience, especially in a service-oriented environment