Strategic Capacity Planner, WFM Analytics

Ssg Philippines; Pasig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Ssg Philippines is seeking a Capacity Planner for Workforce Management to optimize staffing and capacity planning. This role requires strong analytical skills and experience in a BPO or shared services environment, with the ability to forecast demand and align schedules with business needs.

The candidate should be proficient in Excel, understand forecasting methods, and be capable of presenting data-driven insights to stakeholders. The position is full-time and onsite in Metro Manila.

Qualifications

• 2–5+ years in Workforce Management or capacity planning.
• Experience in BPO, call center, or shared services preferred.
• Forecasting/scheduling tools experience (e.g., NICE IEX, Verint, Genesys) a plus.

Skills

Analytical

Excel

BI tools

Forecasting

Communication

Problem solving

Attention to detail

Time management

Job description

Ssg Philippines is seeking a Capacity Planner for Workforce Management to optimize staffing and capacity planning. This role requires strong analytical skills and experience in a BPO or shared services environment, with the ability to forecast demand and align schedules with business needs.

The candidate should be proficient in Excel, understand forecasting methods, and be capable of presenting data-driven insights to stakeholders. The position is full-time and onsite in Metro Manila.