WFM Capacity Planner – Analytics & Forecasting (Onsite)

Support Services Group; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Support Services Group is hiring a Capacity Planner for Workforce Management in the Philippines. This full-time on-site role focuses on capacity planning, forecasting, and data-driven decision making to support 24x7 operations.

You will analyze workloads, build forecasts, and partner with operations leadership to optimize staffing and service levels. Strong Excel and forecasting tool experience are essential, with excellent communication and attention to detail desired.

Qualifications

• 2–5+ years in Workforce Management, Capacity Planning, or a related analytical role.

Skills

Analytical skills

Excel

Forecasting

Communication

Problem-solving

Attention to detail

Time management

Tools

NICE IEX

Verint

Genesys

Calabrio

Power BI

Tableau

Job description

Support Services Group is hiring a Capacity Planner for Workforce Management in the Philippines. This full-time on-site role focuses on capacity planning, forecasting, and data-driven decision making to support 24x7 operations.

You will analyze workloads, build forecasts, and partner with operations leadership to optimize staffing and service levels. Strong Excel and forecasting tool experience are essential, with excellent communication and attention to detail desired.