Strategic Capacity Planner: Workforce Optimization

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

HMO

Job Training

Job summary

A Human Resource Consultancy in Metro Manila, Pasay, is seeking an experienced individual to analyze workforce requirements and manage service level agreements. The ideal candidate will possess a Bachelor's degree and 2-3 years of experience in workforce management, with in-depth knowledge of BPO operations. This full-time, on-site role also offers a performance bonus, health insurance, and opportunities for professional development.

Qualifications

• 2–3 years of experience in workforce management or capacity planning.
• Strong knowledge of capacity planning methodologies.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Analyze workforce requirements and develop capacity plans.
• Monitor and manage service level agreements (SLAs).
• Prepare reporting analysis for senior management.

Skills

Knowledge of BPO/Call Center operations

Proficient in workforce management tools

Excellent people management skills

Strategic planning skills

Education

Bachelor’s degree in a relevant field

Job description

A Human Resource Consultancy in Metro Manila, Pasay, is seeking an experienced individual to analyze workforce requirements and manage service level agreements. The ideal candidate will possess a Bachelor's degree and 2-3 years of experience in workforce management, with in-depth knowledge of BPO operations. This full-time, on-site role also offers a performance bonus, health insurance, and opportunities for professional development.