Strategic Accounts Lead | VIP Client Partner

Business Trends Philippines; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Business Trends Philippines is seeking a senior client-facing professional to manage and strengthen relationships with key strategic accounts in the logistics and supply chain sector. The role acts as a bridge between VIP clients and internal teams, ensuring client requirements are understood and service commitments are delivered.

Candidates should have strong experience in client-facing roles and a background in e-commerce, logistics, or related industries, with the ability to handle high-value

Qualifications

• Strong experience in client-facing, account management, relationship management, or business development roles.
• Background in e-commerce, logistics, retail, supply chain, or related industries is highly preferred.
• Proven ability to manage high-value or strategic accounts and engage confidently with senior client stakeholders.
• Strong problem-solving skills with the ability to navigate complex or sensitive client concerns.
• Strong commercial mindset and the ability to identify opportunities beyond day-to-day account management.
• Comfortable working with Excel/Google Sheets, business data, reports, and performance metrics.
• Excellent communication, stakeholder management, negotiation, and relationship-building skills.
• Highly collaborative, proactive, and comfortable working across multiple internal teams.

Responsibilities

• Manage and strengthen relationships with strategic/VIP clients, serving as a trusted business partner and primary point of contact.
• Understand client requirements, priorities, and operational challenges, translating these into actionable solutions with internal teams.
• Lead the resolution of complex client concerns through strong problem-solving and cross-functional coordination.
• Monitor account performance, service levels, business data, and key account metrics to identify trends, issues, and opportunities.
• Drive account growth through effective relationship management, commercial discussions, and identification of additional business opportunities.
• Work closely with operations, commercial, and other internal stakeholders to ensure client expectations are met.
• Prepare and present business updates, analyses, and recommendations using Excel/Google Sheets and other business data tools.

Skills

Client-facing

Account management

Relationship management

Business development

Cross-functional collaboration

Excel/Google Sheets

Data-driven

Tools

Excel

Google Sheets

Job description

Business Trends Philippines is seeking a senior client-facing professional to manage and strengthen relationships with key strategic accounts in the logistics and supply chain sector. The role acts as a bridge between VIP clients and internal teams, ensuring client requirements are understood and service commitments are delivered.

Candidates should have strong experience in client-facing roles and a background in e-commerce, logistics, or related industries, with the ability to handle high-value