Strategic Account Manager - Mexico (B2B SaaS)

goFLUENT Group SA; Mexico; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Competitive compensation package

Global team

Structured onboarding

Access to platform with 50 languages

Job summary

goFLUENT Group SA in Mexico City is seeking an Account Manager focused on the Mexican market. You will manage a portfolio of mid-size and enterprise clients, drive retention and growth, and act as a trusted advisor to senior stakeholders.

You'll collaborate with Customer Success, Marketing, and Sales to identify upsell opportunities, lead business reviews, and support contract renewals. Fluency in Spanish and English required; travel within Mexico expected.

Qualifications

• Minimum 2 years of experience in Account Management or B2B sales.
• Proven ability to manage and grow client accounts.
• Strong relationship-building across all levels, including senior leadership.
• Excellent communication, negotiation, and presentation skills.
• Spanish fluency; English at least B2.
• Experience with SaaS/e-learning HR tech is a plus.

Responsibilities

• Manage and grow a portfolio of existing clients within the Mexican market.
• Build strong, long-term relationships with key stakeholders (HR, L&D, leadership, and C-suite).
• Identify upselling and cross-selling opportunities to expand account value.
• Lead strategic business reviews focused on performance, impact, and ROI.
• Act as trusted advisor by understanding client needs and aligning solutions to business goals.
• Ensure high levels of customer satisfaction, retention, and engagement.
• Collaborate with Customer Success, Marketing, and Sales to drive account growth.
• Support contract renewals and negotiate agreements.
• Represent goFLUENT in client meetings, events, and networking opportunities in Mexico.
• Travel within Mexico as needed to strengthen client relationships.

Skills

Account management

B2B sales

Client relationships

Negotiation

Presentation skills

Strategic thinking

English proficiency

Tools

CRM tools

LinkedIn

Job description

goFLUENT Group SA in Mexico City is seeking an Account Manager focused on the Mexican market. You will manage a portfolio of mid-size and enterprise clients, drive retention and growth, and act as a trusted advisor to senior stakeholders.

You'll collaborate with Customer Success, Marketing, and Sales to identify upsell opportunities, lead business reviews, and support contract renewals. Fluency in Spanish and English required; travel within Mexico expected.