Growth-Driven AdTech Account Manager (Mexico City)

Rtb House; Mexico; Hybrid; PHP 3,076,923 - 4,307,692; Full time

Job summary

RTB House is seeking an experienced Customer Success/Account role to manage online advertising campaigns for major brands in Mexico. You will engage with clients via calls, video and email to ensure premium service and successful campaigns, while building long-term relationships and expanding knowledge of our Deep Learning-powered ad tech.

The role requires strong analytics, a passion for performance marketing, and fluency in Spanish and English.

Qualifications

• Experience in managing online advertising campaigns for clients.
• Preferably experience in adtech, advertiser or agency.
• Strong analytical skills.
• Interest in performance/digital marketing/e-commerce.
• Fluency in Spanish and English.

Responsibilities

• Cooperation with big brands from the e-commerce market in Mexico;
• Regular meetings with top clients to ensure premium customer service;
• Execute customer communications – personally and via telephone, video-calls or email, in line with standards and processes;
• Respond to customer requests and inquiries in a professional and timely manner;
• Responsible for customer success and long-term relationship of bigger accounts;
• Provide specific information regarding company’s services and products;
• Assist customers in the process of launching ad campaigns;
• Develop and maintain in-depth product knowledge;
• Data improvement and optimization.

Skills

Spanish and English fluency

Online advertising campaigns

Analytical skills

Customer communication

Problem solving

Multitasking

Verbal and written communication

Job description

RTB House is seeking an experienced Customer Success/Account role to manage online advertising campaigns for major brands in Mexico. You will engage with clients via calls, video and email to ensure premium service and successful campaigns, while building long-term relationships and expanding knowledge of our Deep Learning-powered ad tech.

The role requires strong analytics, a passion for performance marketing, and fluency in Spanish and English.