Store Supervisor - Robinsons Galleria

Star Paper Corporation; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Star Paper Corporation in Metro Manila seeks an experienced Store Supervisor to lead a sales team, ensure outstanding customer service, and manage daily store operations. The role emphasizes inventory control, displays, and compelling promotions to drive sales.

The ideal candidate has 2–3 years in retail, strong communication, and supervisory experience, with proficiency in POS systems. This position requires weekend work and physical activities in-store.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Willing to work weekends or holidays as needed.
• 2-3 years of experience in the related field.
• Excellent customer service and interpersonal skills.
• Strong communication and organizational abilities.
• Experience in bags & luggage retail or boutique is preferred.
• Supervisory or team-lead experience is a plus.
• Proficient with POS systems and basic computer skills.
• Physical ability to stand, lift and move merchandise.
• Knowledge of inventory management and merchandising.

Responsibilities

• Utilize sales expertise to assist customers in finding products.
• Set sales targets for the team and strive to meet them.
• Lead by example with exceptional customer service.
• Train and supervise a team of sales personnel.
• Schedule and assign tasks for efficient store operations.
• Provide guidance, coaching, and support to team members.
• Monitor and manage inventory levels for product availability.
• Regularly conduct inventory checks and coordinate restocking.
• Assist with inventory ordering and receiving processes.
• Maintain an attractive, organized store layout.
• Collaborate on eye-catching displays and promotions.
• Build and maintain strong customer relationships.
• Address inquiries, concerns, and issues professionally.
• Gather customer feedback and recommend improvements.
• Ensure compliance with policies, procedures, and safety standards.
• Monitor and report on store performance metrics.
• Handle cash register operations and reconcile daily sales.

Skills

Customer service

Communication

Organization

Interpersonal skills

POS proficiency

Team leadership

Sales skills

Education

Bachelor's degree in Business Administration

Tools

POS system

Computer skills

Job description

Job Description

1. Utilize your sales expertise to assist customers in finding the perfect products.

2. Set sales targets for the team and work together to achieve and exceed them.

3. Lead by example in providing exceptional customer service and promoting a positive shopping experience.

4. Train, and supervise a team of sales personnel.

5. Schedule and assign task to ensure efficient store operation.

6. Provide guidance, coaching, and support to team members to help them reach their full potential.

7. Monitor and manager inventory levels to ensure product availability.

8. Conduct regular inventory checks and coordinate restocking as needed.

9. Assist with inventory ordering and receiving processes.

10. Maintain an attractive and organized store layout.

11. Collaborate with the team to create eye-catching displays and promotional set-ups.

12. Build and maintain strong customer relationship.

13. Address customer inquiries, concerns, and issues in a timely and professional manner.

14. Gather customer feedback and make recommendations for improvements.

15. Ensure compliance with company policies, procedures and safety standards.

16. Monitor and report on store performance metrics.

17. Handle cash register operations and reconcile daily sales transactions.

Job Qualifications

Qualification

• Candidate much a Bachelor's/Degree, Business Administration or any related course.
• Willing to work in Saturday or Sunday or even Holiday / Store Operations.
• At least 2-3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Excellent customer service and interpersonal skills
• Has a strong communication and organizational skills background
• Proven experience in the industry of BAGS & LUGGAGE, specialty products or any related Retail filed( Boutique ).
• Previous experience in supervisory or teal leadership is preferred.
• Proficiency in point of sales(POS) system and basic computer skills.
• Physical ability to stand, lift and mover merchandise as needed.
• Knowledge of inventory management and merchandising techniques.
• Familiarity with bags and luggage brand and products features.