Store Supervisor - SM MANILA

Private Advertiser; Manila; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Private Advertiser in Manila seeks a Store Supervisor to oversee daily store operations, lead the sales team, and drive customer service goals. This role requires bag and luggage sales experience and a hands-on leadership style.

You will set sales targets, manage inventory, train staff, maintain appealing displays, handle cash, and ensure compliance with policies and safety standards. Weekend/holiday work is required.

Formación

• Bachelor's degree in Business Administration or related field.
• Willing to work weekends and holidays.
• 2–3 years in related field.
• Excellent customer service and interpersonal skills.
• Strong communication and organizational skills.
• Supervisory or team leadership experience preferred.
• Proficiency with POS systems and basic computer skills.
• Physical ability to stand, lift, and move merchandise.
• Knowledge of inventory management and merchandising.
• Familiarity with bags and luggage brands/products features.

Responsabilidades

• Assist customers in finding products using sales expertise.
• Set and achieve sales targets with the team.
• Lead by example with exceptional customer service.
• Train and supervise sales personnel.
• Schedule tasks to ensure efficient store operations.
• Coach and support team to reach potential.
• Monitor inventory levels and coordinate restocking.
• Conduct regular inventory checks and process orders.
• Maintain attractive store layout and displays.
• Address customer inquiries and resolve issues promptly.
• Report store performance metrics and cash reconciliation.

Conocimientos

Customer service

Communication

Organizational skills

Team leadership

Educación

Bachelor's degree in Business Administration or related field

Herramientas

POS system

Basic computer skills

Descripción del empleo

DUTIES AND RESPONSIBILITIES:

The Store Supervisor will pay a key role in ensuring our store's smooth and efficient operation. Its mainly responsible for overseeing day to day store activities, leading a team is sales personnel, and actively contributing to our sales and customer service goals. The Store Supervisor should be an individual with bag and luggage sales experience who can lead by example and drive the success of the our store.

Operation of Stores/Outlets

1. Utilize your sales expertise to assist customers in finding the perfect products.
2. Set sales targets for the team and work together to achieve and exceed them.
3. Lead by example in providing exceptional customer service and promoting a positive shopping experience.
4. Train, and supervise a team of sales personnel.
5. Schedule and assign task to ensure efficient store operation.
6. Provide guidance, coaching, and support to team members to help them reach their full potential.
7. Monitor and manager inventory levels to ensure product availability.
8. Conduct regular inventory checks and coordinate restocking as needed.
9. Assist with inventory ordering and receiving processes.
10. Maintain an attractive and organized store layout.
11. Collaborate with the team to create eye-catching displays and promotional set-ups.
12. Build and maintain strong customer relationship.
13. Address customer inquiries, concerns, and issues in a timely and professional manner.
14. Gather customer feedback and make recommendations for improvements.
15. Ensure compliance with company policies, procedures and safety standards.
16. Monitor and report on store performance metrics.
17. Handle cash register operations and reconcile daily sales transactions.

Requirements & Qualifications

1. Candidate much a Bachelor's/Degree, Business Administration or any related course.
2. Willing to work in Saturday or Sunday or even Holiday / Store Operations.
3. At least 2-3 Year(s) of working experience in the related field is required for this position.
4. Required Skill(s): Excellent customer service and interpersonal skills
5. Has a strong communication and organizational skills background
6. Previous experience in supervisory or teal leadership is preferred.
7. Proficiency in point of sales(POS) system and basic computer skills.
8. Physical ability to stand, lift and mover merchandise as needed.
9. Knowledge of inventory management and merchandising techniques.
10. Familiarity with bags and luggage brand and products features.