Store Supervisor: Lead Sales & Service Excellence

SM Appliance Center; Laguna; On-site; PHP 334,800 - 513,360; Full time

Job summary

SM Appliance Center in the Philippines is seeking a Store Supervisor to oversee daily store operations in Laguna. You will manage sales, customer service, inventory, and staff performance to ensure smooth running and strong results.

You will lead a team, coach associates, and implement merchandising plans while collaborating with regional and head office teams to adhere to company policies and drive profitability. The role requires strong leadership and organization.

Qualifications

• Minimum 2–3 years of experience in a retail store supervisor or management role.
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in inventory management, data analysis, and financial reporting.

Responsibilities

• Manage and oversee daily store operations including sales, customer service, and staff supervision.
• Ensure daily/weekly/monthly sales targets are met through effective scheduling and merchandising.
• Monitor store cleanliness, product displays, and visual presentation to enhance the shopping experience.
• Lead and coach sales associates to improve skills and performance.
• Collaborate with regional and head office to implement company policies and initiatives.
• Identify opportunities for process improvements to boost store efficiency and profitability.

Skills

Leadership

People management

Customer service

Inventory management

Data analysis

Financial reporting

Merchandising

Staff supervision

Communication

Job description

SM Appliance Center in the Philippines is seeking a Store Supervisor to oversee daily store operations in Laguna. You will manage sales, customer service, inventory, and staff performance to ensure smooth running and strong results.

You will lead a team, coach associates, and implement merchandising plans while collaborating with regional and head office teams to adhere to company policies and drive profitability. The role requires strong leadership and organization.