Retail Store Operations Leader

SM Appliance Center; Laguna; On-site; PHP 200,000 - 320,000; Full time

Job summary

SM Appliance Center is seeking a Store Supervisor in Laguna, Philippines, to oversee daily retail operations and ensure smooth store performance. This full-time role requires strong leadership, effective staff supervision, and a focus on customer service and sales results.

You will manage sales, inventory and merchandising while coaching a team of sales associates. The position emphasizes process improvements and collaboration with regional and head office teams to uphold company standards.

Qualifications

• 2–3 years in retail store supervisory or management role
• Strong leadership and people management skills
• Proficiency in inventory management, data analysis, and financial reporting

Responsibilities

• Oversee all store operations including sales, customer service, inventory, and staff supervision
• Drive daily/weekly/monthly sales targets through scheduling, merchandising and engagement
• Maintain store presentation, cleanliness and visual standards to deliver a premier shopping experience
• Lead and coach sales associates to improve performance and skills
• Collaborate with regional/head office to implement company policies and initiatives
• Identify process improvements to boost efficiency and profitability

Skills

Leadership

People management

Customer service

Inventory management

Data analysis

Financial reporting

Store operations

Job description

SM Appliance Center is seeking a Store Supervisor in Laguna, Philippines, to oversee daily retail operations and ensure smooth store performance. This full-time role requires strong leadership, effective staff supervision, and a focus on customer service and sales results.

You will manage sales, inventory and merchandising while coaching a team of sales associates. The position emphasizes process improvements and collaboration with regional and head office teams to uphold company standards.