Store Supervisor (HR)

Suyen Corporation; Cebu City; On-site; PHP 320,000 - 520,000; Full time

Job summary

Suyen Corporation in the Philippines seeks a Store Supervisor (HR Function) to bridge frontline operations and corporate HR. You will oversee staffing, onboarding, and daily staff relations across boutique teams, ensuring customer service excellence on the shop floor.

Based at the store level with Head Office collaboration in Manila, you will coordinate shift schedules, training, and performance reviews; mentor staff; and ensure compliance with local labor standards, safety, and loss prevention

Qualifications

• Bachelor’s Degree in Human Resource Management, Psychology, Business Administration, Retail Management, or related discipline.
• 1–2 years of supervisory experience in retail store operations or on-site retail workforce administration.
• Strong familiarity with frontline HR practices, employee engagement, and Philippine labor regulations.
• Demonstrated leadership with mentoring and motivating customer-facing teams.
• Excellent verbal and written communication in English and Filipino.
• Willingness to work rotating shifts, weekends, and holidays.

Responsibilities

• Serve as the on-site HR liaison for boutique staff, addressing frontline workplace concerns, attendance tracking, and initial grievance handling in line with company policies.
• Oversee shift scheduling, duty rosters, and leave management to maintain optimal sales floor coverage during peak and non-peak hours.
• Lead on-the-ground onboarding, brand culture assimilation, and initial orientation for newly hired sales associates and stock associates.
• Monitor team performance, conduct coaching sessions, and identify training needs in product knowledge, customer service, and loss prevention.
• Assist the Corporate HR team with performance appraisal reviews, documentation of disciplinary actions, and statutory compliance checks at the store level.
• Supervise day-to-day retail operations, inventory movement, cash management, and visual merchandising guidelines.
• Act as the officer-in-charge in the absence of the Store Manager, representing store interests and coordinating directly with Area Managers and HR Business Partners.

Skills

People management

Store operations

HR liaison

Coaching & mentoring

English & Filipino communication

Education

Bachelor's Degree in Human Resource Management

Job description

About Suyen Corporation

Home to renowned lifestyle and fashion brands such as BENCH/, Human, Kashieca, and an expanding roster of international retail and dining concepts, Suyen Corporation continues to shape the Filipino lifestyle landscape. We foster a culture of creativity, passion, and operational excellence, offering dynamic career paths for professionals driven to lead and inspire.

The Role

We are seeking an energetic, people-centric Store Supervisor (HR Function) to oversee both frontline store performance and daily human resources coordination with the Head Office here in Manila. In this dual-focus leadership role, you will bridge the gap between corporate HR policies and real-time boutique operations, ensuring staffing efficiency, positive employee relations, team compliance, and high customer service standards.

Key Responsibilities

Store Workforce Management & Frontline HR:

• Serve as the on-site HR liaison for boutique staff, addressing frontline workplace concerns, attendance tracking, and initial grievance handling in line with company policies.

• Oversee shift scheduling, duty rosters, and leave management to maintain optimal sales floor coverage during peak and non-peak hours.

• Lead on-the-ground onboarding, brand culture assimilation, and initial orientation for newly hired sales associates and stock associates.

• Monitor team performance, conduct coaching sessions, and identify training needs in product knowledge, customer service, and loss prevention.

• Assist the Corporate HR team with performance appraisal reviews, documentation of disciplinary actions, and statutory compliance checks at the store level.

Store Operations & Customer Experience:

• Supervise day-to-day retail operations, inventory movement, cash management, and visual merchandising guidelines.

• Lead by example on the sales floor to drive store sales targets and elevate customer satisfaction.

• Ensure boutique compliance with local labor standards, health, safety, and security protocols.

• Act as the officer-in-charge in the absence of the Store Manager, representing store interests and coordinating directly with Area Managers and HR Business Partners.

Qualifications

• Bachelor’s Degree in Human Resource Management, Psychology, Business Administration, Retail Management, or any related discipline.

• At least 1 to 2 years of supervisory experience in retail store operations, specialty boutique management, or on-site retail workforce administration.

• Strong familiarity with frontline HR practices, employee engagement, Philippine labor regulations, and basic conflict resolution.

• Demonstrated leadership capability with a strong track record of mentoring and motivating customer-facing teams.

• Excellent verbal and written communication skills in both English and Filipino.

• Willingness to work on rotating shifts, weekends, and holidays according to retail mall operating hours.