Store Supervisor (Greenhills Shopping Center)

Alberto Group Of Companies; Batan; On-site; PHP 201,000 - 290,000; Full time

Job summary

Alberto Group Of Companies is seeking a Store Supervisor to oversee daily store operations and drive sales performance. You will lead a team of sales associates, manage schedules, monitor inventory, and ensure top-notch customer service while maintaining store standards and safety compliance.

You will routinely analyze sales data and customer feedback to identify opportunities and implement improvements, working closely with regional teams.

Qualifications

• Retail store supervisory experience preferred, especially fashion or footwear.
• Strong leadership and team development abilities.
• Excellent customer service and problem-solving skills.
• Proficient in inventory management, data analysis, and sales reporting.
• Effective communication and cross-functional collaboration.
• Familiar with merchandising, visual display, and store maintenance.
• Adaptive and focused on continuous improvement.

Responsibilities

• Lead a team of sales associates with coaching and guidance.
• Prepare and monitor staff schedules and attendance.
• Oversee stock receiving, replenishment, transfers, and availability.
• Conduct regular stock counts to ensure accuracy.
• Monitor fast/slow moving items; coordinate with warehouse.
• Analyze daily/monthly sales and feedback to drive improvements.
• Ensure daily/monthly sales targets via merchandising and promos.
• Collaborate with regional team on store initiatives.
• Maintain store presentation, cleanliness, and visual merchandising.
• Handle customer inquiries and resolve complaints promptly.
• Submit daily/weekly/monthly operational and sales reports.
• Adhere to policies, safety, and compliance.

Skills

Leadership

Customer service

Inventory management

Data analysis

Sales reporting

Communication

Merchandising

Problem solving

Job description

As the Store Supervisor, you will play a crucial role in overseeing the day-to-day operations of the store, ensuring exceptional customer service and driving sales performance.

Key Responsibilities:

• Manage and lead a team of sales associates, providing guidance, coaching, and support to ensure exceptional customer service and smooth daily operations.
• Prepare and monitor store personnel schedules, attendance, and manpower deployment to ensure adequate staffing at all times.
• Oversee inventory management, including stock receiving, monitoring, replenishment, stock transfers, and product availability to maintain accurate inventory levels.
• Conduct regular inventory audits and physical counts (P-count) to ensure stock accuracy and minimize discrepancies and losses.
• Monitor fast-moving and slow-moving items and coordinate with the warehouse and merchandising team for proper stock allocation and replenishment.
• Analyze daily and monthly sales performance, customer feedback, and store reports to identify opportunities for improvement and implement strategies to drive store performance.
• Ensure the store meets and exceeds daily and monthly sales targets through effective merchandising, upselling, and promotional activities.
• Collaborate with the regional management team to develop and execute store-level initiatives aligned with the company’s overall business objectives.
• Maintain high standards of store presentation, cleanliness, and visual merchandising to create an inviting shopping environment.
• Manage and resolve customer inquiries, concerns, and complaints in a professional and timely manner.
• Prepare and submit accurate daily, weekly, and monthly operational and sales reports.
• Adhere to company policies, procedures, and safety regulations to ensure a safe, organized, and compliant work environment.

What We're Looking For:

• Minimum 1-2 years of experience in a retail store supervisory role, preferable in the fashion or footwear industry.
• Strong leadership skills, with the ability to motivate and develop a team of sales associates.
• Excellent customer service orientation and problem-solving skills.
• Proficient in inventory management, data analysis, and sales reporting.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Familiarity with retail operations, including merchandising, visual display, and store maintenance.
• Enthusiastic, adaptable, and committed to driving continuous improvement.