Store Supervisor

SM Retail Inc.; Pasay; On-site; PHP 240,000 - 320,000; Full time

Job summary

International Toy World, Inc. • DS Tarlac is seeking a Store Supervisor to lead store operations, drive sales, and supervise staff to ensure superior customer service and profitability.

The role focuses on implementing company policies, optimizing store performance, and coordinating staff training and development to sustain growth across branches.

Qualifications

• Requires supervisory experience in store operations, inventory management, customer management, and sales management.
• Bachelor’s or Associate degree required.

Responsibilities

• Achieve sales targets through product assortment, store planning, and staff guidance.
• Maintain daily operations and ensure policy compliance.
• Oversee merchandise stock, inventory, and store facilities.
• Coordinate training and development of store staff and relievers.

Skills

Supervisory experience

Education

Associate / Bachelor's Degree

Job description

International Toy World, Inc. • DS Tarlac

Store Supervisor

Job Purpose:

Ensures growth and profitability of the company by providing quality customer and employee support services; guarantees operational efficiency and optimal performance of staff inside the store through selling, effective supervision of store's transactions; proactive team management and development; and consistent in reporting sales to management.

Responsibilities

Sales Achievement Plan

• Ensure that sales plan of the branch/es is achieved through product assortment, marketing opportunities and completion of store plantilla.
• Direct on planning of marketing strategies, merchandise arrangement, manpower requirements and computation of sales plan during sale events.
• Monitor sales performance of the branch/es by coordinating with Store Managers.
• Prepare regular report on the sales performance of the branch/es.

Daily Operations

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Prepare and implement sanctions when Company policies and procedures are violated.
• Initiate review of standard operating procedures which can help the branch/es achieve its sales target.
• Organize orientation / training to store staffs to properly communicate and implement Company policies and procedures.
• Ensure that all equipment and facilities are working properly.
• Conduct regular store visit.
• Monitor status of renovation projects and new stores, if any.

Merchandise and Stock Management

• Monitor compliance of stores to the Company's ageing policy, inventory management, merchandise assortment and category performance.
• Consolidate MTOs of stores and coordinate with the Merchandising team on the requirements.
• Coordinate with Central Warehouse for the training of Receiving Checkers/Stockman, vehicle maintenance, inventories and branch transfer of merchandise.

People Management

• Finalize with Store Head the manpower schedule per branch including vacation leave schedule, rest days, manpower for sales events and reliever for resigned employees.
• Coordinate with HR with regard to the concerns of employees regarding OT pay, government benefits and payroll adjustments.
• Ensure all incoming Store Managers and Supervisors undergo proper training.
• Identify employees who can be considered for promotions.
• Ensure that all vacancies of stores are filled up by HR.

Key Qualifications

• Associate / Bachelor's Degree Holder
• With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)