Store Supervisor

Ace Hardware Philippines, Inc.; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Ace Hardware Phils., Inc. is seeking a dynamic Store Supervisor to join our Cebu City retail team. This full-time role oversees day-to-day store operations, drives customer service, and upholds high standards across the store environment.

You will lead staff, manage schedules, monitor inventory, and support the Store Manager with merchandising and promotions, located at SM City Cebu DS Cebu or SM Seaside.

Qualifications

• Experience in retail store supervision or similar management role.
• Strong leadership and team management capabilities.
• Excellent customer service and professional interactions with customers.
• Knowledge of retail operations, including inventory management and POS systems.
• Strong organizational and time management skills with multitasking ability.
• Proven ability to meet and exceed sales targets and KPIs.
• Problem-solving mindset with decisive decision-making.
• Clear, concise communication across organizational levels.
• Physical capability to perform store duties (standing, lifting).
• Flexibility to work shifts, weekends and public holidays.
• Willing to work at SM City Cebu Department Store (DS Cebu) or SM Seaside.

Responsibilities

• Oversee daily store operations and ensure policy compliance.
• Supervise and coordinate store staff, including scheduling and performance management.
• Maintain store appearance, cleanliness, and merchandise presentation standards.
• Ensure accurate inventory management and conduct regular stock checks.
• Address customer concerns and resolve complaints promptly and professionally.
• Assist in achieving sales targets and promoting store promotions to customers.
• Conduct staff briefings and communicate company updates and initiatives to the team.
• Report on store performance metrics and provide feedback to management.
• Support the Store Manager in implementing merchandising and visual display strategies.

Skills

Store supervision

Leadership

Customer service

Inventory management

POS systems

Tools

POS systems

Job description

Ace Hardware Phils., Inc. is seeking a dynamic and experienced Store Supervisor to join our team. This is a full-time position that plays a crucial role in the day-to-day operations of our retail store. As Store Supervisor, you will be responsible for overseeing store activities, ensuring exceptional customer service, and maintaining high operational standards. This role is essential to driving sales performance, employee engagement, and customer satisfaction within our store environment.

Key responsibilities

• Oversee daily store operations and ensure compliance with company policies and procedures
• Supervise and coordinate store staff, including scheduling, training, and performance management
• Monitor and maintain store appearance, cleanliness, and merchandise presentation standards
• Ensure accurate inventory management and conduct regular stock checks
• Address customer concerns and resolve complaints in a professional and timely manner
• Assist in achieving sales targets and promoting store promotions to customers
• Conduct staff briefings and communicate company updates and initiatives to the team
• Report on store performance metrics and provide feedback to management
• Support the Store Manager in implementing merchandising and visual display strategies

What we're looking for

• Proven experience in retail store supervision or similar management role within the retail sector
• Strong leadership and team management capabilities
• Excellent customer service skills and the ability to handle customer interactions professionally
• Knowledge of retail operations, including inventory management and point-of-sale systems
• Strong organizational and time management skills with the ability to multitask effectively
• Demonstrated ability to meet and exceed sales targets and KPIs
• Problem-solving mindset with strong decision-making abilities
• Communication skills that are clear, concise, and effective at all organizational levels
• Physical capability to perform store duties, including standing for extended periods and lifting merchandise
• Flexibility to work shifts, including weekends and public holidays as required
• Willing to work at SM City Cebu Department Store (DS Cebu) or SM Seaside.